SPH Solutions Center - Information Technology & Facilities

The Solutions Center is committed to provide quality technology support, training, and facilities services to the SPH community.

Location: SPH Room 2241
Helpdesk : 301-405-0297
Email us at sph-sc@umd.edu

Any Technology or Facilities requests should be submitted through our Ticketing System.

***Please note that the ticketing system is not monitored on evenings and weekends. See below for further instructions on reporting emergency situations.

Building Renovations Continue

Please pardon the construction dust as we move into phase two of a major building renovation. We are maximizing School of Public Health space by reconfiguring locker rooms and outdated labs into top-of-the-line learning studios, research/teaching labs, a multipurpose educational space, and the necessary office spaces and facilities to administratively support rapidly growing programs and research activities.

IT Office Mission

Build and maintain a great technology infrastructure to ensure it is capable of supporting and innovating the broad and effective use of IT enabling the scholarly achievement of its faculty, students and staff.

Services Provided:

  • SPH Technology Support
  • Server Administration
  • Data Backup
  • Network & Wireless Connectivity
  • SPH Laptop Cart Requests
  • Technology Training
  • Encryption
  • Database Implementation & Management
  • End-to-End IT Solutions

Laptop Cart Request:

To schedule laptop cart delivery in the classroom, please submit a ticket at least 72 hours in advance. We will confirm availability and scheduling by email.

Requests for the entire semester should be done no less than two weeks before the semester starts.

ELMS/Canvas Support:

For an ELMS/Canvas emergency, please contact elms@umd.edu(link sends e-mail) or call 301-405- 1500 immediately. The Solutions Center has hourly student staff support to assist with ELMS and other educational technology support. Contact the Solutions Center office to arrange a time to meet with a student or reach out to Steve Roth to discuss larger project needs (sroth1@umd.edu).

Classroom, Learning Studio, Teaching Lab, and Conference Rooms IT support:

Classrooms:
 
For a classroom technology issue in any of the UMD campus General Purpose Classrooms (GPCs), please call Campus DIT Classroom Support Office (301-405-2500). 
The SPH classrooms (1312, 1303, 1302, 1301, 0308, 0307, 0305, 0303, 0302, 0301) are considering General Purpose Classrooms and are supported by DIT Classroom Support. 
 
Learning Studios, Teaching Labs, and Conference Rooms:
 
Technology issues in SPH Learning Studios, SPH Teaching Labs, and SPH conference rooms are supported by the Solutions Center. 
 
If you need technical support for a meeting or event in an SPH Learning Studio, Teaching Lab, or conference room, please contact the Solutions Center. However, to ensure we provide you the best customer service to meet your needs, please schedule this type of request at least 48 hours in advance. Last minute requests will be accommodated subject to SPH technology staffing and availability.
 

Facilities & Management Office Mission

Create and maintain an outstanding and sustainable physical environment to support academic, research, services and administrative functions of the School of Public Health.

Facilities Request / Incident Report

All facilities requests should be submitted to the SPH-SC. This will include: room reservations, signage, furniture moving, building maintenance, and all other requests.

For a life threatening emergency, call Emergency Police at 911 or x53333 immediately.

For a building emergency (such as a power outage, a flood, an unusual mechanical smell or noise), if you are unable to contact SPH-SC right away, please call Facilities Management Work Control at 301-405-2222. Facilities Management Work Control is staffed 24/7 and on holidays.

For a door access emergency, please see the below options:

During business hours:

Option 1: SPH Solutions Center (301-405-0297)

Option 2: SPH Dean’s Office (301-405-2438)

After business hours:

Option 1: Building Security (301-405-3286)

Option 2: Non-emergency UMD Campus Police (301-405-3555)

Card access or Key access: Swipe card access or key requests should be requested by through our Ticketing System.

Please note that all requests require departmental approval and may take up to 48 hours to be activated.